Friday, April 29, 2011

They Screw You at the Drive Through

Common phrase I know, but sadly almost always true....but never THIS true!

So at work, I have had a promotion :) :) :) (Yes, smiley face times 3 lol). I am not the Hygiene Coordinator for Lethbridge Dental Surgical Suites! Rather excited. (So, if you want to get your teeth cleaned.... :)) I started training this week, and then I have one more week to learn the ropes and I am on my own! So, work has be a little stressful (and long) this week. A few of us (being myself, one of the hygienist, and the current hygiene coordinator) decided we should get lunch today!

They all wrote down their orders, and I offered to drive to Wendys to grab everything.

Our order:
Baja Salad w/ Cheese burger
Baja Salad w/ fries
Cheeseburger (Only Mustard, Ketchup, pickles and Cheese) with a large fresca and large fries.

I figured that would be easy enough! So, I get there and they make a huge deal that I cant paid a salad with fries (a burger yes, but fries no...I know..STUPID). So whatever, I said its fine ill just pay for the fries. Problem solved! (That's me, solving the worlds problems $1.89 at a time)

So I get to the till, pay and pull away. On my drive I go to eat some fries, and I see there is only one burger, and one fries!! So, I call Wendys, explain the situation, and also explain I am already 15 mins into my half hour lunch. She says she will have everything ready and waiting for me when I get there.

I walk in, thank her, and run back to my car. Open the bag, and STILL no fries. Back into Wendys I go. Trying to stay calm (even though I am now 25 mins into my 30 min lunch) I explain to her there are no fries. She makes me my fries and off I go....again!

Get a phone call from the girls who are waiting for their lunches, and tell them I have now had to go back, twice, ill need to drive back to work, find a place to park, and Ill be there.

I finally get to work, tell them the story, and apologize that we are well past our 30 mins. We open the bag to find this:
- The Large fries were actually mediums
- The cheeseburger had everything on it
- No napkins
- No croutons (for either salad)
- And the wrong salad dressing

I was pissed (understatement...huge understatement). I called the lady back and explained my frustration (in a positive way) UNTIL she says "Well, the salad doesn't come with fries." I AM FREKAING AWARE THE SALAD DOES NOT COME WITH FRIES, I HAD TO PAY EXTRA FOR THE FRIES!!!!!! WHY ARE FRIES SUCH A HUGE DEAL TO YOU?!?!

And then (Oh yes...there is more) She tried to tell me they don't have a vinaigrette. Clearly she ins unaware of how much food means to me. I stomped into our lunch room and read the whole package to her, and proceeded to ask her if she would like me to read the ingredients to her.

I asked her what time she would be working until, as I wanted to come in after work (which I now don't know what time that would be, as I will now need to put in overtime) and discuss this situation with her.

After all that, I now had no time to even eat the salad, and int he fridge it went. (However, super good salad, I highly recommend it to everyone!)

After work I go to talk to her, and start off my apologizing for my phone call. She was really good about it, and apologized for screwing up my ENTIRE order. She then offered to give me my money back, or another salad for free. I told her not to worry about the salad, as I still had mine from lunch because after everything I had no time to eat it. I said what would be better, is if I could get a free meal for myself and my husband, as we are headed out to Calgary tonight, and if they were willing to pay for our meals, I would be willing to give their drive through another chance.

And WALA...two free meals any size I want :) All I need, another burger in my system lol

1 comment:

  1. Oh Kinsley! I love this! I can't imagine how you managed to stay calm though! I would've totally LOST it!